Terms & Conditions
Thank you for your Custom.
Our team will endeavor to offer you as much help as we can with your purchase.
We will endeavor to check all orders and pack all orders with care.
Please return your shoes as soon as possible in an as new condition and in the original box/packaging.
We do not cover any return postage so please take out appropriate cover for any loss.
As soon as we receive your purchase back we will exchange or refund you the sum of the product.
Delivery, Returns & Refunds
Delivery
We send our UK orders using Royal Mail Tracked 24.
Please note that Tracked 24 is not a guaranteed next-day delivery service.
We aim to dispatch orders as soon as possible. Orders may not always be dispatched on the same day that they are placed.
Returns
If you change your mind about an online purchase, you can tell us that you wish to return it within 14 days of receiving your order.
Once you have told us that you wish to return an item, it should be returned to us within a further 14 days.
Shoes and other goods may be tried on as you would reasonably do in a shop, but they should be returned in an as-new, resalable condition, together with their original box and packaging.
Please try footwear indoors on a clean surface. We may make a deduction from your refund if an item has been worn, damaged or handled more than would reasonably be necessary to decide whether it is suitable.
Unless the goods are faulty or incorrect, the customer is responsible for the cost of returning them to us.
Refunds
Once returned goods have been received and checked, we will process the refund using the original method of payment.
When you cancel a complete online order within the cancellation period, we will also refund the cost of our standard delivery charge.
If you have chosen a more expensive delivery option, we are only required to refund the equivalent cost of our standard delivery service.
If you return only part of an order, the original delivery charge is not normally refunded.
Faulty or Incorrect Goods
If an item is faulty, damaged or not as described, please contact us as soon as possible.
Your statutory rights are not affected by these terms.
If your product is faulty please contact us as soon as possible and we will help you further.
Any questions or queries please call us on 01652 632443.